Reserve Your Melanin Haircare Essentials

Discover the Answers to Your FAQs

FAQ: General

Is this the only way I can buy product?

No—regular Melanin Haircare restocks are still occurring with our retail partners Sephora, Space NK, and Amazon.

Is this the only way to buy product at the current price?

No—you can continue purchasing Melanin Haircare product at the current price at Sephora, Space NK, and Amazon until July 27th, when the price increase takes effect.

When will I be charged for my pre-order?

You’ll be charged for your pre-order at checkout—this helps us produce and reserve your inventory.

When will I receive my order?

Pre-orders ship at the end of January—you’ll receive a shipping notification with tracking.

Can I change my order?

All pre-orders are final once submitted. Please double check your items before placing your order.

Can I cancel my order?

As always, you can cancel your pre-order at any time while you wait, as long as it has not yet been shipped, and you have not yet received a shipping confirmation.

If you wish to cancel your pre-ordered bulk bundle before shipping has commenced, please contact us for assistance at: CustomerCare@MelaninHaircare.com

What if a product goes out of stock?

This is a made-to-order pre-sale, meaning that we're producing this product specifically for you. It won't be available to other customers or retail partners, so it will not sell out.

What happens if there’s a delay with my pre-order?

If there are any delays we will reach out to you timely via email.

Is this available to international customers?

Yes, we are able to ship to select international territories. Please note that pre-order shipping rates are the responsibility of the customer and take into consideration the average weight of each package, along with the distance required for delivery.

Customs and/or duty fees may apply to international shipments and are also the responsibility of the customer, if required by their local customs agency upon delivery.

*Melanin Haircare does not set or control shipping rates—these are determined by the carrier.

*Melanin Haircare does not determine customs or duty fees—these are determined by each country’s customs agency.

Can this offer be combined with other discounts or promotions?

We are unable to combine this pre-order with other discounts or promotions.

Do I pay for shipping?

Yes, pre-order shipping rates are the responsibility of the customer and take into consideration the average weight of each package, along with the distance required for delivery.

*Melanin Haircare does not determine or control shipping rates—this is determined by the carrier.

Will you offer this again in the future?

The future of this event depends on its popularity and success, but we’re definitely open to bringing it back if it resonates with the community.

Why is this a limited-time offer?

We’ve added a deadline to ensure timely ordering and delivery.

How long to I have to pre-order?

This 'Lock It In' Pre-Order offer ends on Sunday, August 3, 2025 at 11:59pm ET.

FAQ: Payments

What payment options are available? 

We utilize Shopify Payments, which accepts VISA, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Diners Club.

FAQ: Shipping

What is my shipping method for the pre-order?

  • For deliveries inside of the United States of America, we utilize UPS and USPS as needed. 
  • For deliveries outside of the United States of America, we utilize UPS.

Are there additional fees for international orders?

When ordering outside of the United States of America, recipients may be subject to import taxes, customs, duties, and fees that must be fulfilled upon receipt of the package. Melanin Haircare has no control over these charges, nor can we predict what they may be as customs policies can vary widely from country to country and are imposed once a shipment reaches the recipient’s country. 

*Please kindly note that customs, duties, and taxes imposed by a recipient’s country of residence are non-refundable. We do not prepay or calculate the fees, but we do recommend contacting your local customs office for further information as they may be able to provide a quote based on the item(s) in your shipment.

How can I track my pre-order?

Once your order is shipped from our warehouse, we will send you a shipping confirmation email. This email will include tracking information to track your order.

What should I do if my shipment is damaged or missing?

Please contact CustomerCare@MelaninHaircare.com for additional assistance with filing a claim with the carrier.

Where can I find more shipping information?

Please visit ourShipping Policy pagefor additional information

FAQ: Modifications & Cancellations:

Can I modify my pre-order after I place my order?

Once your order has been placed, we are unable to offer modifications, substitutions or exchanges to any pre-order. Thank you for your understanding.

Can I cancel my pre-order?

Yes, you can cancel your pre-order as long as it has not yet been shipped, and you have not yet received a shipping confirmation.

If you wish to cancel your pre-order before shipping has commenced, please contact CustomerCare@MelaninHaircare.com for assistance.

How can I track my pre-order?

Once your order is shipped from our warehouse, we will send you a shipping confirmation email. This email will include tracking information to track your order.

What should I do if my shipment is damaged or missing?

Please contact CustomerCare@MelaninHaircare.com for additional assistance with filing a claim with the carrier.

FAQ: Returns & Exchanges:

What is the return policy?

We accept returns of most new, unused products in their original condition (unopened) within 14 days of delivery. To complete your return, your item must be returned within 14 days of delivery, unused, unopened, and in the same condition as it was received. It must be in the original packaging and include a copy of the packing slip.

*Please note that original shipping costs are non-refundable, and return shipping fees are the responsibility of the customer. Thank you for understanding.

What is the exchange policy?

Once your order has been placed, we are unable to offer modifications, substitutions or exchanges to any pre-order. Thank you for your understanding.

Where can I find more returns information?

Please visit our Refunds Policy page for additional information